Anyone elese having problems with Parcel2Go.com

[F12NCO]

To be fair, DHL are usually bang on..... but when they get it wrong...... OH BABY!!!

[F12NCO]

Most people pick the cheapest option on P2G..... that's most of the problem!

UPS/DHL/FedEx arnt cheap, and that's for a reason! (they still FU mind!)

[cosmo]

I've never had a problem with good old Royal Mail or Parcel Force.

Plus you dont have to hang around to wait for someone to pick up your parcel,

you just stick it in the car and drop it off at the post office whenever is convienent for you.

[M K]

Well 7 days since i submitted the claim ford and gave ALL details as requested and guess what.........

Nobody has emailed, called or bothered to get in contact, don't you just love good customer service



I am even in touch with parcelforce now instead of parcel2go and complaining to there head of customer service, and have told them that on there own parcelforce tracking it says the parcel is held at customs due to incorrect paperwork! the parcel left here with all labels and the copies of commercial invoices attached as needed, but parcelforce are till saying they have no info but the parcel was scanned on the 12th june, yet they still cant find it or tell me what the f*ck is going on

Are these people totally incapable or what

[Rippers]

Tried sending a parcel via Hermes through P2G what a mistake! three days, three failed collections.
The only ones I've not had problems with touch wood have been citylink and FedEx

You obviously pay for what you get

[maxest]

I always used parcel2go,, and theyve turned into a right shower of shite.. they can't last much longer..

Been using paisley freight with no probs

[fordrs2005]

Tried sending a parcel via Hermes through P2G what a mistake! three days, three failed collections.
The only ones I've not had problems with touch wood have been citylink and FedEx

You obviously pay for what you get

A booked fed ex to pick up a parcel the other week an they were at my door within half an hour I had just printed of the paperwork and hadn't even had a chance to wrap the item but the guy couldn't have been anymore helpful and waited will I wrapped it

[Rippers]

Had a moan up and they have upgraded it to city link , never using Hermes again!

[Rippers]

LOL citylink failed to pick it up on Friday as well..

Just can't trust anyone or anything in this day and age

Just had a chat online with P2G with IMO a rude unsympathetic rep and learn a few things about how bad they are.. I never knew this.. but if they fail collect on the day, they don't come back for it the next day.. they don't follow anything up or even tell you whether the collection failed... you have to complain after 8:30pm and arrange for collection the following day or basically kiss good bye to your money

I was told collections aren't guaranteed and I should take the parcel to citylink depot if I have an issue..

Last time I use Parcel2Go

[RS 500 Registrar]

Hi, Firstly let me introduce myself my name is George Iveson and I'm part of the Social Media Team at parcel2go. It genuinely saddens me to hear that some of you have experienced problems with our services I can 100% assure you we take Customer Services seriously and I would like the opportunity to put things right. Can I ask that you post the P2G on here or send me a direct message. I will then look into this in detail and get back to you with a response. Kindest Regards George.

Well if thats the case you should ring people back who contacted you about a trade account

I rang you 3 times to talk about costs and opening an account and not once did anyone ring me back



Saying that , dont bother as you look like a shower of shit , lol

[Dave]

Has George done one?

George, where are you?

[maxest]

Please don't come back George

[Rippers]

Another two failed collections today via city link well done P2G your on fire

[Rippers]

Hi, Just to let you know of our last posting dates which can be found here http://www.parcel2go.com/content/Christmas-dates.aspx don't forget your 5% discount code to of 'escortrs' Let me know if you need help.
Regards George

Looks like they stopped our discount code that George gave us escortrs doesn't work anymore

[ash_b]

Well 7 days since i submitted the claim ford and gave ALL details as requested and guess what.........

Nobody has emailed, called or bothered to get in contact, don't you just love good customer service



I am even in touch with parcelforce now instead of parcel2go and complaining to there head of customer service, and have told them that on there own parcelforce tracking it says the parcel is held at customs due to incorrect paperwork! the parcel left here with all labels and the copies of commercial invoices attached as needed, but parcelforce are till saying they have no info but the parcel was scanned on the 12th june, yet they still cant find it or tell me what the f*ck is going on

Are these people totally incapable or what

how long did it finally take for the claim to go through?

as above I used them few years ago seemed alright. then fucked up and i had to wait 4 weeks. which as you say they fob you off each day. ended up driving 50miles to collect it as i needed it..

Ash.